Return Policy

Khet Ratan Return & Refund Policy

At Khet Ratan, we are committed to delivering premium-quality dry fruits, nuts, seeds, berries, makhana, and healthy snacks. Due to the perishable nature of food products, our return and exchange policy is designed to ensure product safety, quality, and customer satisfaction.

Returns & Refund

As our products are food items intended for human consumption, we generally do not accept returns & refund once an order has been delivered, except in the situations mentioned below.

Eligible Cases for Return & Refund

We will gladly offer a replacement, store credit, or refund if:

1. Damaged Product Received

The product packaging is damaged, torn, leaking, or tampered with at the time of delivery.

2. Incorrect Product Delivered

You receive a product different from the one ordered.

3. Missing Product

One or more items from your order are missing upon delivery.

4. Defective Product

The product appears spoiled, contaminated, or unfit for consumption within its shelf-life period when stored as per the recommended conditions.

How to Raise a Request

To help us resolve your concern quickly, please contact us within 48 hours of delivery.

Please email us at:

Email: support@khetratan.com

Include:

  • Order Number
  • Product Name
  • Description of the issue
  • Clear unboxing videos of the product
  • Clear photographs of:
    • Product
    • Packaging
    • Batch Number
    • Shipping Label

Requests submitted after 48 hours of delivery may not be eligible for review.

Verification Process

All requests are reviewed by our quality team.

Khet Ratan reserves the right to:

  • Request additional information or photographs.
  • Investigate the complaint before approval.
  • Reject claims where evidence is insufficient or the issue is unrelated to product quality.

Refund Options

Upon approval, we may offer one of the following:

Store Credit

Store credit redeemable on future purchases.

Refund

Refund to the original payment method.

Approved refunds are generally processed within 5–10 business days, depending on the payment provider or banking institution.

Non-Returnable & Non-Refundable Items

The following are not eligible for return, or refund:

  • Products opened after delivery.
  • Products consumed partially or fully.
  • Orders returned due to incorrect shipping address provided by the customer.
  • Delivery delays caused by courier partners, weather conditions, natural calamities, or circumstances beyond our control.
  • Products damaged due to improper storage after delivery.
  • Change of mind or personal taste preferences.
  • Promotional, clearance, or special offer products unless received damaged or incorrectly supplied.

Cancellation Policy

Before Dispatch

Orders may be cancelled before dispatch by contacting our customer support team.

After Dispatch

Orders cannot be cancelled once shipped.

Our Commitment

At Khet Ratan, customer trust is our highest priority. Every product is sourced, packed, and handled with care to ensure freshness and quality. If you ever experience an issue with your order, our team will make every reasonable effort to provide a fair and prompt resolution.

Khet Ratan
Pure Quality. Honest Value.
Email: connect@khetratan.com
Website: www.khetratan.com
Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST

As per consumer protection guidelines applicable to food and consumable products, returns are generally not accepted once delivered unless the product is defective, damaged, expired, or incorrectly supplied.