Terms of Service

Terms of Service

Welcome to Khet Ratan.

These Terms & Conditions ("Terms") govern your access to and use of the Khet Ratan website, products, services, and related platforms. By accessing our website, placing an order, creating an account, or using any of our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please discontinue use of our website and services.

1. About Khet Ratan

Khet Ratan is engaged in the sourcing, packaging, marketing, and sale of dry fruits, nuts, seeds, makhana, berries, healthy snacks, spices and related food products.

References to "Khet Ratan," "Company," "we," "our," or "us" shall mean the owner and operator of the website and associated business activities.

References to "Customer," "User," "You," or ""Your" shall mean any individual or entity accessing our website or purchasing our products.

2. Eligibility to Use

By using this website, you represent and warrant that:

  • You are legally capable of entering into binding agreements.
  • The information provided by you is accurate and complete.
  • You will use the website only for lawful purposes.
  • You will not misuse, disrupt, or attempt unauthorized access to our systems.

Khet Ratan reserves the right to refuse service, terminate accounts, or cancel orders where misuse or fraudulent activity is suspected.

3. Products & Product Information

We strive to ensure that all product descriptions, specifications, images, ingredient details, and pricing information are accurate.

However:

  • Product images are for illustrative purposes only.
  • Actual packaging, color, texture, size, or appearance may vary.
  • Natural food products may show variations due to seasonal and agricultural factors.
  • Product availability may change without notice.

Khet Ratan reserves the right to modify product specifications, packaging, and offerings at any time.

4. Food Product Disclaimer

Our products are natural food products and may contain or be processed in facilities handling:

  • Tree Nuts
  • Peanuts
  • Seeds
  • Dried Fruits
  • Spices
  • Other Food Allergens

Customers with allergies or dietary restrictions should carefully review product labels before consumption.

The nutritional information provided on our website is for general informational purposes and should not be considered medical advice.

Customers are advised to consult healthcare professionals regarding specific dietary requirements.

5. Pricing & Payments

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may be revised without prior notice.

Applicable taxes, shipping charges, and other fees, if any, will be displayed at checkout before payment confirmation.

We accept payments through authorized payment gateways and methods available on the website.

Khet Ratan reserves the right to refuse or cancel any order where:

  • Payment authorization fails.
  • Fraudulent activity is suspected.
  • Pricing errors occur.
  • Product availability changes unexpectedly.

6. Order Acceptance & Cancellation

An order placed on our website constitutes an offer to purchase.

Receipt of an order confirmation does not guarantee acceptance of the order.

Khet Ratan reserves the right to:

  • Accept or reject orders.
  • Limit quantities purchased.
  • Cancel orders due to stock unavailability.
  • Cancel orders suspected to be fraudulent or abusive.

If an order is cancelled after payment has been received, the corresponding amount will be refunded according to applicable procedures.

7. Shipping & Delivery

Delivery timelines displayed on the website are estimates only.

While we make every reasonable effort to ensure timely delivery, Khet Ratan shall not be liable for delays arising from:

  • Courier partner issues
  • Weather conditions
  • Natural disasters
  • Government restrictions
  • Public holidays
  • Events beyond reasonable control

Risk in the products transfers to the customer upon successful delivery.

Customers are responsible for providing accurate shipping information.

8. Returns & Refunds

Due to the perishable nature of food products, returns are generally not accepted once delivered.

Eligible cases for return & refund may include:

  • Damaged products
  • Incorrect products delivered
  • Missing items
  • Verified spoiled products

All requests must be raised within the timeframe specified in our Return & Refund Policy.

Khet Ratan reserves the right to investigate claims before approving any refund, replacement, or compensation.

9. Customer Responsibilities

Customers agree:

  • To provide accurate information.
  • To inspect deliveries promptly.
  • To store products according to packaging instructions.
  • Not to misuse promotional offers.
  • Not to engage in fraudulent transactions.

Failure to comply may result in cancellation of orders or restriction of future purchases.

10. Intellectual Property

All content available on the website, including but not limited to:

  • Logos
  • Brand names
  • Product names
  • Designs
  • Images
  • Graphics
  • Text
  • Videos
  • Website content

is the property of Khet Ratan or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

11. User Content & Reviews

Customers may voluntarily submit reviews, comments, ratings, feedback, photographs, or other content.

By submitting such content, you grant Khet Ratan a non-exclusive, royalty-free, worldwide right to use, reproduce, publish, modify, and display such content for promotional, operational, and marketing purposes.

Khet Ratan reserves the right to remove content that is:

  • Misleading
  • Offensive
  • Illegal
  • Defamatory
  • Inappropriate

12. Promotional Offers & Discounts

From time to time, Khet Ratan may offer:

  • Discount codes
  • Promotional campaigns
  • Free shipping offers
  • Loyalty rewards

Such offers:

  • May have limited validity periods.
  • Cannot be combined unless explicitly stated.
  • May be modified or withdrawn at our discretion.

Any misuse of promotional programs may result in cancellation of benefits.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Khet Ratan shall not be liable for:

  • Indirect damages
  • Consequential damages
  • Loss of profits
  • Loss of business opportunities
  • Data loss
  • Delivery delays caused by third parties

Our total liability, if any, shall not exceed the value of the product purchased giving rise to the claim.

14. Indemnification

You agree to indemnify and hold harmless Khet Ratan, its owners, employees, representatives, affiliates, and service providers from any claims, liabilities, losses, expenses, or damages arising from:

  • Violation of these Terms
  • Misuse of the website
  • Fraudulent activity
  • Violation of applicable laws

15. Website Availability

We strive to keep our website available and functional at all times.

However, Khet Ratan does not guarantee uninterrupted access and reserves the right to suspend, modify, update, or discontinue any part of the website without prior notice.

16. Privacy

Your use of the website is also governed by our Privacy Policy.

By using our website, you acknowledge and agree to the collection and use of information as described therein.

17. Force Majeure

Khet Ratan shall not be held liable for failure or delay in performance caused by circumstances beyond reasonable control, including but not limited to:

  • Natural disasters
  • Epidemics or pandemics
  • Government actions
  • Strikes
  • Transportation disruptions
  • Network failures
  • Utility interruptions

18. Governing Law & Jurisdiction

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website or purchase of products shall be subject to the exclusive jurisdiction of the competent courts located in Ranchi, Jharkhand.

19. Changes to These Terms

Khet Ratan reserves the right to update, modify, or revise these Terms at any time without prior notice.

The latest version will always be available on our website.

Continued use of the website after changes become effective constitutes acceptance of the revised Terms.

20. Contact Information

For questions regarding these Terms & Conditions, please contact:

Khet Ratan

Email: connect@khetratan.com

Customer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM IST

Website: www.khetratan.com

Khet Ratan Promise

At Khet Ratan, our mission is to provide authentic, high-quality products while maintaining transparency, fairness, and trust in every customer interaction. These Terms are designed to protect both our customers and our business while ensuring a safe and reliable shopping experience.